RackForce Careers

The RackForce Team

RackForce is committed to the hiring and development of skilled individuals who have the talent, initiative and willingness to play key roles in the success of the company. We recognize the importance of each individual and his or her active role in the success of the entire team.

We offer competetive salaries, group health plan, professional workplace and an awesome team environement!  To apply for a posted position or to inquire about potential opportunities, please email your resume in MS Word or PDF format to careers@rackforce.com

Current Employment Opportunities:

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Customer Support Tech

Rackforce Networks Inc. is looking for a motivated Customer Support Tech in our Kelowna offices.

Responsibilities:

• Provide courteous and professional technical support both oral and written to customers and peers
• Troubleshoot technical issues with regards to operating systems, PC hardware, software, and network connectivity
• Respond to customer questions in a timely manner
• Working well with little to no supervision on general duties and providing assistance to networking, sales, support technicians and management as required
• Escalate technical calls and tickets to the appropriate department
• Commit to quality in every customer interaction
• Various other duties as required.

Recommended Qualifications:

• High School diploma or post secondary education in computer studies complemented with experience in troubleshooting computer and/or network problems
• Knowledge of Linux Operating Systems such as RedHat, Fedora Core, CentOS, Gentoo, SuSE and/or Debian
• Knowledge of Windows 2003 and BSD would be an asset
• Previous technical support experience, either oral or written
• Capable of working various shifts including weekdays, weekends, mornings, evenings and statutory holidays
• Excellent organizational skills
• Work effectively in a team environment
• Ability to work independently
• Strong written and oral communication skills
• Knowledge of hosting industry and control panels such as cPanel/WHM and Plesk Reloaded would be an asset
• Knowledge of SW-Soft's Virtuozzo would be an asset

If you are a hard worker with a "get it done" attitude and the above skill set, we want to talk to you! Please forward your resume with references and salary requirements to careers@rackforce.com for immediate consideration!