Customer Support is the backbone of RackForce. RackForce believes most customers are capable of managing their own servers that's why RackForce offers "Self Managed" server solutions. This represents major savings to RackForce's customers. RackForce ensures you have the best infrastructure for your goals and needs. You administer your leased/rented infrastructure the way you want, while knowing you have guidance and support 24/7/365 from RackForce. An example of our commitment to support RackForce will respond to your posted ticket within 15 minutes.
Where to go to understand the support RackForce provides:
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Support Packages
RackForce provides Premium and Basic support. Check here to find out which one best suits your needs. -
Support Matrix
When work needs to be done what does RackForce support, what is "Self Managed", & what will RackForce help me with for a fee. -
CSC Features
RackForce has a Customer Support Center (CSC) where all questions, support, orders, upgrades, migrations, changes, account info, and all other technical and billing info is securely accessible. -
Terms of Service
- Master Service Agreement - This is the terms & conditions - the "fine" print.
- Acceptable Use Policy - All items deemed not appropriate on the RackForce network. Please read this as fees and fines are subject to offenders who disobey RackForce's AUP.
- Privacy Policy - RackForce takes all necessary steps to protect your privacy as governed by Law in Canada. Privacy Laws are enforceable by law in Canada and taken very seriously.
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Payment Methods
RackForce accepts many forms of payments. Check here to find a payment method that works for you. All contracts are month to month. -
Community Resources
- RackForce Blog - This is a great place to find out what's new in the RackForce world. You are welcome to post a response to any post.
- RackForce Forum - The RackForce Forum is a great way to learn from other customers and RackForce technicians.
- FAQs & Tutorials - Here you will find many of the most frequently asked questions and learning modules on how to resolve many tasks.
