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Our Technical Support Department is proud to provide excellent technical support. However, they cannot provide free technical support
for every problem you may encounter or create when managing your dedicated server. Below is our support matrix for determining what support services
are included with each level of support. This is a guideline. If you are unsure if your technical issue is covered, please ask support to clarify any
possible charges before proceeding. Our standard support fee is $100/hour CDN (minimum half-hour).
IMPORTANT NOTE: Basic [Self Managed] support is designed for clients who are self-sufficient in managing a dedicated server. Clients with basic support
requiring assistance from our support team for any issue unrelated to a reboot, a networking problem or a hardware failure will be charged
on a per instance basis.
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