On the surface server hosting service providers might look similar. When considering a server and network partner you must look for:
Service
Our technical support team has the motto "Get it done" and that's exactly what they have done over the past twelve months by handling over 121,000 tickets opened in our Customer Support Center. Our technicians are available 365/24/7 through our online Customer Support Center ticket system and by phone. Because you are given administrative access to your server you are in complete control of your server. RackForce is an IBM Partner and Microsoft Certified partner. We have worked very hard to provide the best support in the industry. Please read our customer testimonials and see for yourself.
Expertise
RackForce is an expert in Dedicated and Virtual servers with both Windows and Linux operating systems. Virtualized servers are becoming the norm now. In 2003 we developed our server virtualization strategy called Dynamic Dedicated Servers and proved our Virtual Technology skills and successes with the Linux Virtuozzo environment. In 2005 Microsoft chose Rackforce to to be the first hosting company to provide their Microsoft Virtual Server technology .
Infrastructure
A common misperception in the industry is that hosting service providers own their own infrastructure and servers. The reality is most rent or lease space and servers from data centers through conglomerate partnerships. The downfall of this approach is they do not control critical systems and you are an additional step removed from your server if you need support. RackForce owns its own infrastructure including three secure data centers, IBM rack mount enterprise series servers, IBM Tivoli Storage Manager enterprise backup systems, and IBM Storage Area Networks (SAN). Rackforce also has redundant hydro electric substations, fiber optic connections with redundant network providers, private floor HVAC for our servers, not shared from our building, redundant UPS for all servers, and private diesel generators for our UPS, servers, and HVAC. If you plan to be in Kelowna ask for a tour of your data center - RackForce welcomes our customers to visit our infrastructure.
Proven Track Record
We are a privately owned company with the philosophy of doing things right the first time. This focus has allowed us to profitably grow to over 2300 customers and thousands of servers. Our uptime stats are over 99.9% and we are a right sized company that is growing rapidly with an industry wide reputation for getting the job done.
Ability to Handle Your Future Requirements
IBM, Microsoft, SWSoft, and VMWare all agree that Virtualization is the way of the future for servers. RackForce's Dynamic Dedicated Server system allows you to migrate from one to server to another on our network in minutes to hours versus hours to days - and the best part is no reconfiguring on your part! We combine Virtualization Technology and separate your hardware from your application/data environment. This means as your needs change and technology changes we can easily move you to the solution your business demands. Plus given our profitable track history and future, along with private ownership, you can rest assured we are here for the long haul.
Risk Reduction to You and Your Assets
The location of a data center really matters. Operating a business means you, as a potential customer, should do due diligence on any place you plan to store the data critical to your business. This includes looking at the potential disruptions to service caused by hosting in hurricane, earthquake, and severe weather zones. Consider the recent storms that hit the southeastern US states (Florida, New Orleans, Texas) along with the power blackouts and brownouts in California. RackForce chose a strategic location in Kelowna, British Columbia, Canada for our primary data centers. Kelowna is in the mountains away from earthquake, hurricane, tornado, and severe weather zones. This city has been recognized as one of Canada's top business cities and provides an excellent pool of potential employees through the University of British Columbia Okanagan.
Commitment to getting Job done
The work atmosphere at RackForce is great. Everyone works hard and is treated fairly and we have low turnover. This is all because our team has the same common goal - to get the job done, properly, for you! Welcome to RackForce, Network and Infrastructure on Demand!
