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Technical Support Packages
24x7x365 Support
RackForce offers different levels of technical support to suit the various needs and levels of expertise our customers possess. All RackForce clients
receive 24x7x365 hardware and network support plus access to our Customer Service Center
(CSC). Included services for each of these support levels are indicated below.
Premium Support (See Technical Support Matrix for a breakdown of included support services)
RackForce's Premium Support offers a broad range of support options designed to assist the server administrator with the most common and necessary services.
This level of support is highly recommended for all customers. Even if you are an experienced system administrator put the strength of RackForce's
support team behind your e-business 24x7x365.
Premium Support Services Include:
24x7x365 Support Access
Hardware troubleshoot/replace
Reboot Requests
Network Connectivity
OS troubleshoot/reinstall
Control Panel troubleshoot/reinstall
Apache troubleshoot/reinstall
DNS troubleshoot/reinstall
Mail Server troubleshoot/reinstall
FTP troubleshoot/reinstall
MySQL troubleshoot/reinstall
SSL Troubleshoot
RackForce Customer Service Center Access
* Premium Support - Services Pack
It is critically important to have a well maintained and protected server. RackForce has bundled our Premium Support services together with Server Monitoring,
Firewall protection and Network Backups. Make sure your server is protected and safe by ordering these must-have services together in our Premium Support -
Services Pack.
Premium Support - Services Pack Includes:
Premium Support (See Above)
Server Monitoring
Software Firewall (comprehensive rule set)
Network Backups (Dedicated Server FTP Backups)
Basic Support (See Technical Support Matrix for a breakdown of included support services)
Basic Support is for clients who are experienced and completely self-sufficient in managing and maintaining a dedicated server. Included support
services are limited to hardware and network issues. Clients with Basic Support requiring assistance from our support team for
issues unrelated to reboots, network issues or hardware failure will be charged on a per instance basis at our standard support fee of $25 per 20 minutes.
