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Many optional components and services - such as technical support, firewall, monitoring, add-ons, etc. - that can be selected during the order process to fit
your needs.
Technical Support - Put RackForce's team of expert technicians to work for you!
Take advantage of the many support and security services we offer and save yourself time, money and worry while bringing the best possible security and reliability
to your customers. All of these optional services are designed to provide you with the tools and assitance necessary to achieve maximum uptime, performance and
protection for your server.
RackForce offers different levels of technical support to suit the various needs and levels of expertise our customers possess. All RackForce clients - regardless of
the level of tech support selected - receive 24x7x365 hardware and network support plus access to our
Customer Service Center (CSC). Additional support and troubleshooting is available with our Premium and Fully Managed
Support levels.
Also see:
[Technical Support Packages]
[Support Matrix]
Server Availability Monitoring - Increase efficiency and decrease downtime!
Our availability monitoring system will work around-the-clock so you don't have to. RackForce offers server monitoring that includes availability checking of
seven vital services (ICMP Ping, SSH, FTP, SMTP, DNS, HTTP, HTTPS & POP 3). Two seperate IPs (hosts) can be monitored per account. You can assign an email
address - for each monitored host - where notifications will be sent in the event one of these services is detected as "unavailable" by the monitoring system.
If ICMP fails (the monitoring system can't ping your server) then a support ticket is automatically opened so our Support techs can respond accordingly.
Backup Solutions - Keep critical data safe!
Disaster recovery and critical data protection is an absolute must for serious professional server administrator/owners. RackForce offers affordable backup
solutions that can be added to any of our server accounts offering you and your clients another level of protection and peace of mind. Several options that
you can choose from:
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IBM Tivoli Backups - Enterprise level Backups! A high-reliability disk-based backup solution with a small footprint. Backs up your business-critical
data directly to disk.
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Dedicated Server FTP Backups - Use offsite network storage to backup your data. This type of backup is self-managed: you decide when and what
to backup. RackForce will provide you with a 5GB FTP account to an offsite network storage device. (Note: Because of the performance limitations of
network-type backups, if you need to backup more than 5GB, we recommend adding a second hard drive to your server.) Please contact the sales department
for more information on backup services.
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Tape Rotation - Co-location clients can subscribe to RackForce's tape rotation service. RackForce technicians will act as your hands in the data
center and rotate backup tapes on any schedule you require and store them in our data vault. Contact sales@rackforce.com
for pricing.
Firewall Services - Protect your business-critical data!
Rackforce offers two types of firewall solutions to help you keep your server protected - Firewall Services and FortiGate Hardware Firewall.
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Firewall Services - For our DDS customers RackForce can install and configure a software firewall solution setup with a comprehensive rule-set in place.
Changes to your DDS firewall rules can be applied by you and/or with the assistance of our Support techs. Note: A software firewall on its own does not provide
the recommended level of protection for your DDS server.
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FortiGate Hardware Firewall - As a dedicated server owner, you face a growing number of increasingly complex and dangerous Internet security threats.
Viruses, spam, intrusions, worms and denial of service (DOS) attacks risk compromising confidential information, system availability and ultimately your business'
financial well-being. RackForce offers a superior solution to protect your Dedicated and Dynamic Dedicated (DDS) servers. The award-winning
FortiGatesTM series of ASIC accelerated anti-virus firewalls, detects and eliminates the most damaging content-based threats
originating from email and Web traffic including viruses, worms, intrusions and more - all in real-time.
The unique ASIC based architecture analyzes content and behaviour in real-time, enabling key applications to be deployed right at the network edge, where they
are most effective. As the only systems in the world that are certified by the ICSA for anti-virus, IPSec, firewall and intrusion detection functionality,
FortiGate systems deliver the highest level of security available. They add a critical layer of real-time network-based protection that compliments host-based
anti-virus software and support "defense-in-depth" strategies without compromising performance.
Features Include:
- High Performance ASIC based processors
- Detection and Elimination of Viruses, Worms and Trojans
- Intrusion Detection and Prevention
- Email Spam Detection and Tagging
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- Real-time Content Analysis
- Deep Packet Inspection
- Denial of Service Attack Prevention
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The following ports are "allowed" by the FortiGate: 20, 21, 22, 25, 53, 80, 110, 113, 123, 143, 443, 465, 993, 995, 2082, 2083, 2086-2089, 2095, 2096, 4643,
8443, 10000
For customers with multiple servers or desiring a fully dedicated hardware firewall solution, the FortiGate 50A is a perfect solution. Offering all of the
features of RackForce's FortiGate services, this firewall gives enterprising customers the ultimate protection. For more information on the FortiGate 50A
click here
NOTE:
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Custom configuration is not available with the exception of Windows OS customers. As FortiGate is a required component for Windows dedicated servers
customers may request customizations to these rules.
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RackForce strongly recommends maintaining a maximum level of firewall protection, including the FortiGate hardware firewall solution, for your dedicated
servers.
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