RackForce takes a holistic approach to delivering our services in a most secure manner. We understand protecting our clients data and privacy is job one. The primary elements that comprise our security programs include:
Below are some highlights.
The ’GigaCenter‘ data center employs multiple mantrap security measures - proximity pass, fingerprint, and security code. There are seven layers of security between the front door and an individual computer rack. Physical security measures include:
RackForce employees extensive security processes that support our clients' needs. Our processes have been audited by a third party by evidence of our SAS70 certification. Further information can be obtained by contacting our Chief Security Officer, Randall Robinson.
Existing, audited processes include:
The RackForce Chief Security Officer is responsible for the ongoing review, management, optimizing and documenting the Security Plan.
The GigaCenter is carrier-neutral and is served by numerous major Canadian telcos, including Shaw, Bell, Rogers, Allstream and Telus. RackForce also manages a private 10Gbps network into major Canadian cities, including Vancouver, Calgary and Toronto, and Seattle Washington. This provides access to high capacity, low cost bandwidth from major North American and International communications providers. Data on the RackForce private network is transported at layer 2. RackForce can cross connect with the client's preferred telco at the peering points mentioned above, providing a secure and highly available service.
Clients can procure network services directly from their preferred telco, or purchase network services from RackForce and our telco partners. Clients can use their own VPN and encryption technologies to support their security requirements, for services delivered from the GigaCenter.
Fiber feeds into the GigaCenter are delivered through diverse underground conduits into the facility.
The data center LAN is fully redundant with 10Gbps capability to every cabinet and device within the facility. Built on the Cisco Nexus 3.0 platform, it has no single points of failure and supports concurrent maintenance. All customer data traffic is isolated on private VLANs within our GigaCenter switching with separate layer 3 routing interfaces created per VLAN at the core routing layer. No layer 2 traffic is carried between VLANs, and logical layer 2 VLAN segments are never shared between clients.
A number of optional and highly recommended services are available to enhance our clients' security programs:
A key element of our Cloud security is the separation of client's data traffic at layer 2, on both the RackForce private WAN and GigaCenter LAN. Each client has their own private VLAN, and VLAN segments are not shared between clients.
Other aspects of our Cloud security include:
