“When it comes to saving energy, Rackforce is doing better than most of us...” ~
Toronto Globe and Mail
Testimonials
Top Notch
“I have only been with RackForce less than a month but the set-up was very quick and easy. The sites easy user-interface is top notch. Customer support has also been great and responsive to my questions! Thanks!”
“RackForce has proven to be a no muss, no fuss hosting provider. It works well, support is prompt and effective, and I can focus on the site itself. I highly recommend them.”
“RackForce Rock, I am with rackforce with more than one year and believe me I never wrote a testimonial for any site in my entire carrier but i can not stop myself from writing about Rackforce, for their great service. At first I thought RackForce is bit expensive and I tried other provider for one of my new server and I can clearly see the difference in everything right from support to uptime the new provider cannot even come closer to rackforce. ”
“By the way...your support is so good it embarrasses ev1servers.net. I'm so glad I'm switching.”
John Alexander
Tech Support Totally Rocks!
“I just had to send you an email and let you know how uncommonly spectacular RackForce's tech support has been. I've been in this business for years and am constantly surprised at how uncommonly responsive and helpful your entire tech suppport crew has been. I wish I could point to individual stand outs but really everyone I deal with has been spectacular. Using RackForce has been the best decision I have ever made specifically because of the fantastic support I get. Please thank everyone involved on my behalf. It's not really my habit to write such gushing emails but man, you guys are really awesome. ”
“Your Tech Support is AWESOME! I just wanted to let you guys know how great my experience with Rackforce tech support has been. You guys have helped me through the a series of issues on the server and worked around the clock to get the server up and working again. Keep up the great work”
Barbara Carroll
Patient and diligent
“On behalf of my team all the best for your guys for 2007. We have hammered your technical department with requests and have found them always to be patient and diligently fulfilling our demands. Running our own VPS server was a new experience and we would not have been able to do so without your support. The fact that we are are 10 hours ahead of you also required your night staff to regularly attend to our tickets in the middle of the night. ”
“I would like to thank Rack Force team for providing top-of-art service for our business. Working with RF since 2006 only brought positive and seamless experience. Instant support, great accessibility, probably no breakdowns during 2 years. Will surely base further projects at Rack Force. ”
John Gloom
Never Let Me Down
“I just want to give praise to the support staff at RackForce. I have a small but growing company where full-time technicians are not a luxury we can afford. With the help of RackForce, my little yet growing knowledge of networks is amplified in the eyes of my clients. From basic DNS to updating resolv.conf to navigating SSH, I am able to handle, back-up and restore like a pro. Whether I have a hard or simple problem, RackForce has never let me down.”
“The servers are really worth every cent you bill for them. The customer service is the best like in terms of speed and expertise I have ever seen in like a decade online and the servers are fantastic.”
“Rackforce is a choice with a great taste when it comes to VPS/DDS/Dedicated server solutions. In our opinion, this company is capable of providing fast and quality service to its customers while offering good technology at the back end without surprises. Thank you. ”
“Since I began writing web sites in April of 2005, the sites I wrote were all published on various shared hosting plans. I learned a great deal, had fun and then experienced limitations. Over time, I discovered that a need for more backend control in my site authoring was necessary and I began researching various dedicated and virtual hosting providers. In so doing, I performed many searches and read many articles on and about several hosting companies. In my research I spoke to a few hosting companies by phone and attempted to reach several others, without success. In contrast to the vast majority of hosting companies I unsuccessfully attempted to reach, the Rackforce Sales Team and Technical Support Team have always been readily available by phone, via Live Chat and/or by their �Fast Attack� technical support program.
Considering the fact that I had never hosted my own site, I had concerns about a number of technical aspects of hosting technology. I was unsure if I could tackle hosting my own sites and be the server administrator without experiencing major technical difficulties. In February of 2007, I signed up for a hosting account with Rackforce and selected the dds400-l. I can attest that Rackforce has helped me tremendously and I am now the sole server administrator for several web sites, with many more to come and my experience with Rackforce has been great. If you have concerns about being able to establish contact with your hosting company, please note that when Rackforce says �24x7x365 �Fast Attack� Support�, they mean it, as my inquiries have always been fully addressed, beyond my expectations, and done so professionally, courteously and expediently.
Without further ado this written testimony is being provided in support of Rackforce.”
“ I would like to take the time to express my gratitude for your Tech staff. They have helped me and my company very much and with a great deal of kindness. They deserve a high five, pat on the back, and what else comes along with it. You have a very professional staff and that says a lot about your company. I look forward to working with your company in the future. ”
“I wanted to thank everyone at Rack Force for all the help and support that I have received; I have to say, you may not be the cheapest but your technical support and customer service is the best I have had from any other hosting company. I have been dealing with hosting company�s for the last 5 years, and I think I have found the one im going to be staying with. Thank you for everything, you make things simple and I like that!!!”
“The server has been very reliable. And the price? We are even saving money now compared to previous hosting companies used. All in all, I am extremely pleased, as we can now get on with running the business instead of worrying about the website being down.”
“I expect my web development business to grow a lot this year. I had outgrown shared hosting and really wanted the control of a dedicated server however I didn't have the budget for it. Your dds200 VPS was the perfect solution for me and my business.”
“Just wanted to take a moment an tell you how pleased I am with your server and especially the support you provide. I am extremely happy that I made the decision to switch all of our hosting account from our old provider to your company. Your servers are rock solid, your network performance and support are far beyond what my expectation were. Keep up the good work and if you need references, I would be glad to share my experiences.”
“I would like to thank Doug the Sales Manager, and the whole team that manages the Support Center. From when I first clicked the 'Go' button to chat with Doug and hit the red 'x' the support was superb! RackForce is truly the best host I have EVER had!”
I wish I would have switched to RackForce a year ago
“After using a 'Budget' VPS and suffering through unexpected outages, severe remote connection lag, and bad customer service I wish I would have switched to RackForce a year ago. The difference is not only in reliability, connection speed, and processing times, but the professional attitude that will keep me as a happy customer for many years to come. ”
“RackForce hosting has been truly a great webhost. The speed and the uptime are very good, and if there is a problem the support staff responds very fast. If you looking for a place to host a website that you need up 24/7 choose RackForce. Even though I run a network of servers I keep my main site with them because if anything goes wrong on my side I know my company site is still online.”
“I have been with Rack Force for nearly 3 months now and let me tell you that I am very proud to associate my name with them. The features I was looking for were support and staff availability at all times. Well RackForce has got it all.”
“When I went shopping for a new hosting provider a couple years ago, I had a specific shopping list of features I wanted and a target price point. RackForce.com was the only provider that managed to exceed my feature list at a price that was well within my budget. But it was after I had become a customer that I discovered how amazing their customer support is. I've opened a ticket on a saturday and had the issue resolved within minutes. I have not experiences support like this from any other company, anywhere. ”
“OK Paul, you have earned your "good deed of the day" award :) Thanks again for helping me. I am totally amazed at how fast Rackforce support is able to help me - usually within minutes.”
Gisele Grenier, Systems Admin
Durham Internet Services
The Difference
“The difference between hosting providers is not the machines they use, the bandwidth they offer - or even the pricing. It is in the quality of the support services they offer. When you are running a business with a hosting provider, you need support services that will keep you running 24*7. We have found that RackForce offers the most professional and capable support services available - helping us keep on online business up and running around the clock. Of course, their product is great too - but it is their great support and troubleshooting that makes us loyal RackForce customers.
“We just upgraded our servers and there were some issues with our billing. We called and spoke with Leah who was extremely helpful and professional, addressing all of our concerns. Our billing problem was immediately recified while we were still on the phone and we just wanted to let you know how much we appreciated her efforts.
“Paul helped me with a mailserver issue earlier this morning. He did a very thorough, professional job and answered all of my questions to my complete satisfaction, doing so very quickly and without delay. He is a credit to your organisation!”
I am writing not to complain, but to praise one of your employees. Joel M. has many times gone above and beyond in his support of my account. He has answered the idiotic questions and completed the most difficult tasks. I believe that if it was not for him my company would not be doing as well as it is, and I would not have as many happy customers.
I was hosting through three different companies before finally coming to Rack Force. The customer service here is the best around. That is the reason I am here, and will continue to stay here. People like Joel make my life as a middle man between my customers and my server a lot easier.
Again I would just like to commend Joel for his expertise, knowledge, patience and support.”
“I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.
After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.
I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.
I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.
It brings it all down to one thing for me.
My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!
Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!”
“I don't know how you guys do what you do. You found the magic formula to give your customers speed, quality, and price. Before RackForce, I thought that was impossible. In the past, we have always managed our own hardware in an off-site colocation facility. With you guys, we get 10x the bandwidth and all the hardware support we need for about 30% less than what we paid for an empty cabinet from our old provider. Needless to say, we will be moving all of our servers to RackForce over the next few months. ”
“RackForce was the ultimate solution. I've always known about them, since I have a client whom has a dedicated server with them. It is always a pleasure to work on their servers and the support is inexplicably fast, helpful and knowledgeable. ”
“I have been with RackForce now for a couple of years and their support has been superb. Support tickets are responded to within a matter of minutes by techies who really know their stuff. I also like the way you can scale up and down your hosting package in line with your requirement with no downtime or inconvenience. www.techyforums.com”
“I have worked with quite a few hosts, none have compared to rackforce.
Rackforce is one of the quickest in assisting you it times of need that I have seen ... and the uptime is amazing!
The package price points are simply amazing for what you get, for a reasonable price you have really no bandwidth limits, no hidden fees, and simply the best customer service in the industry.”
“It seems like it's working again, thanks a million, you guys are great. I am so impressed with your service and support I do not know where to start.”
Tony Hassan
Erotic Image Inc.
RackForce Rocks!
“In one word, Rackforce "rocks". Their service is professional and excellent. I could say that Rackforce could be taken as a model by other hosting companies. I would recommend to companies who would like to have a stable online presence.”
“We have been with RackForce for many years now for three reasons: 1. Reliabilty, 2. Support (Rackforce support is the best we have ever come accross) and 3. Value”
“Rackforce gives you the best bang for your buck in dedicated hosting.
They offer superb services with some of the best sales and customer support professionals I have ever seen in ANY company. Anthony StewartPrettyPinays.com”
“I appreciate the speed and accuracy as well as security measures I have seen. I have not seen such to this degree of professionalism from MANY web hosting and services outfits spanning the entire continent. Your team of engineers approach perfection.”
David A. Coulter
Quick to respond
“Excellent customer service .... You guys are always there when needed, and extremely quick to respond and help. Just what is needed with a hosting account.”
“Since over two years now. I have tried several hosting providers but nothing like Rackforce. Their customer services are superb and I thought I had known them before than wasting time. I wish to continue with them for new year. Thank you Rackforce.”
Adigun Oluwasegun Samuel
Olusam Multilinks Network
service that is second to none
“We have been Rackforce clients for several years during which time we enjoyed a level of service that is second to none. Recently our server was compromised by a spam attack which resulted in some serious problems with our SMTP and POP3 mail servers. Your support team went above and beyond in helping us resolve the issue, demonstrating beyond any doubt why it is vital to host with a company such as Rackforce. We have, and always will recommend Rackforce technical support to our clients as a company that can be relied on. It is so reassuring to know that when the chips are down, Rackforce has you covered. ”
“I have been hosting with RackForce for about 6 months now and have never been happier. Their support staff is second to none. I have tried some of the other guys attempting to save a little money but after spending a day trying to get satisfactory results from their tech guys I quickly canceled the account and came back to RackForce. RackForce tech support generally replies within 45 minutes and often times fix the issue for you.”
“We have worked with RackForce for more than six months now. The customer service team is quick and professional. We truly depend on you. ”
Ali Husayni -Search Engine Positioning Expert
Sinai Marketing
Super-Quick Team
“Doug
Your support team has been incredibly helpful as I get comfortable with my new Plesk Windows server. I have always been a Linux guy, and I have needed a LOT of hand-holding getting used to WIndows. Your team has been just super-quick to respond and they do not give up until a solution is found. Bravo!”
“I've been with RackForce for over a year now and just wanted to say thanks for the great service and support... I would never have made it this far with out you. The products offered allow me to upgrade as I gain more customers and I feel confident”
“Rackforce provided a scalable, affordable alternative to a dedicated server when my website outgrew a traditional shared hosting environment. Their customer service has proven itself top-notch.”
“You have exceptional Pre Sales and Tech support. It made my decision!”
Wayne Smith
Responsive Support
“I placed my order on a Friday evening, and I still had a phone and email response within minutes. I opened a support ticket the next day, and it too was responded to within minutes. I have never seen such responsive support!”
“I would like to thank all the support technicians who helped myself and my clients out so much in the past few days and in general throughout our service term with Rackforce. Their help and support was invaluable, and greatly rested the nerves of my clients. I will most definitely keep referring people to Rackforce for their server needs. Thank you! ”
“I would just like to say on behalf of our company that we are extremely taken back by and grateful for the prompt, professional and helpful service we received (particularly by Doug in sales) when our company recently found itself in a crisis situation. We experienced a system compromise on our central mail server located within a different data center. The type of compromise meant that we would need to completely format and reload the server. Unfortunately the current data center was unable to accommodate a new server for us to setup and migrate to. So naturally we looked at other data centers and found ourselves back at Rackforce (we had been with you before for other requirements).After explaining our critical situation to Doug he quickly arranged a new server for us that was put online within an hour of our order. This allowed us to setup the server and migrate our entire user-base (a very large amount) onto the new server and by the end of the day we were up and running and our customers have not even noticed there was a problem. This sort of relationship between two companies working in similar industries is paramount to our survival and we thank you for going above and beyond by making our problem your problem and working together to reach a speedy resolution.”
“I have been using Rack Force for a very long time. I did try putting my websites with other providers to save some money but in the end none of them could compare with the reliability you get here. I work with political campaigns and it is crucial that everything is online 24/7 or else there are lots of angry people. The RackForce network is always fast & there when you need it! If you are looking for a truly reliable no fuss host choose this company.”
“Your service is awesome! I keep forgetting about your company because there are never any problems. But this time I remembered and got the new server from you. Keep up the good work! I am one happy customer.”
“After years of running my own servers and doing my own hosting, I was pleased to find Rackforce. They handle all the messy stuff like the maintenance of the server, the internet connection and I get to spend all my time on the important stuff.
I am also extremely impressed with the excellent server I have received on behalf of all the staff at RackForce.I have left doing hosting on my own and plan on staying with RackForce for a good while.
“I have been a Rackforce customer for years, and as they have grown, their level of service has maintained its excellence. Dedicated professionals who have helped us grow.”
“RackForce is a amazing "Plug-in" to any company dealing with Web, it let you never worry about additional finance resources because dealing with RackForce means make painless money”
“I have been with Rackforce for 2 years now and I can not say enough good things about the support that is offered by them. They are always available when I need them and they are timely and accurate with their work. Finally a hosting company is doing sales and support of their products the right way. ”
“This is a company I enjoy doing business with, always resolved my problems (barely had any) on a reliable time fashion, will stay with them for many years to come, thanks for the great hosting.”
“As demand grew for martinprint.com.au we moved hosting companies several times as we just coudnt find the support and reliability required. Rackforce have proven to be the best by far. Support queries (even silly ones!) have been answered extremely quickly (with minutes sometimes) and nothing seems to be a problem.”
“I have been a customer for a short period, but I am extremely impressed with the quality and rapid response of the technical support team. I am looking forward to a great business relationship.”
“You guys have done a great job over the past week of helping get this migration completed on 2 fronts. I cannot express enough how comforting it has been to know that having problems and having help solving them from the support staff at RackForce helping to fix, adjust and remedy all situations has been. What is even more comforting is known that RF did all of this without a moment of thought for charging for services.The above process has validated my move to migrate from my other provider to you folks and assures me that my 2007 plans of adding additional servers with RF will be the right choice.My confidence is high and you are more than welcome to use my comments to attribute your work for others.”
“I am a RackForce customer for a year now and I am very satisfied. Their support rocks, it is extremely fast and reliable. Their servers and network is very fast and I will order more servers and services. ”
“I have currently 9 active units with Rackforce. About 50%/50% vps and dedicated servers. Shar from customer service is by far the best customer service person I have ever dealt with.
Fast ATTACK support is great. If you are not the greatest [server administrator] like me, they will work with you to find a resolution. They have helped me so much that find myself learning all the time.
My mom always taught me you get what you pay for in life. I am not Sure she has ever dealt with a company like rackforce cause the service I get is well worth everything I pay. even though there are others cheaper and more expensive. Rackforce is a perfect balance.”
“I pride myself in offering exceptional products and services to my customers and RackForce is the perfect compliment to my already high standards. The product, service and support I receive from RackForce allows me to focus on my customers, not if my servers are up or not. Thank you RackForce. ”
“By far one of the best and most reliable hosting companies on the net! Together with Rackforce/'s speedy service my business in the South African Radio market has thrived. ”
“Smoothest set-up ever, everything was perfect, even the one thing I thought was a minor issue was not, I switched browsers and everything worked perfectly. Doug provided me with excellent information and customer service, my account and VPS were set up super-quickly and I could not be happier. This is what a hosting company should be.”
“I would like to give a testament to your great service. I have never worked with any other hosting company and I will not if RackForce is around. Why leave something as good as this. You did a great job assisting our people on this project and all of our growing pains this last 3 years.All the best to the technical support team.worldspec.org”
“The support is excellent. Many times I assumed I would be billed for certain problems, but they came back with a solution in less than 5 minutes free of charge. One time I upgraded servers with absolutely no problems whatsoever. Highly recommended! ”
Your company is great!!!! Way to go. I am really feel very satisfied with the service your support team is providing to me as a customer. Please tell everybody about it.”
Jorge P. Matsufuji A.
Upgrading is a snap
“I have been using Rackforce for about a year now and they have been wonderful. Tech support on phone and in live chat is always helpful, friendly and willing to explain anything you have questions about.
Upgrading is a snap if your site or service grows too big for current servers and the price is right. I will be here for quite some time!”
Eric Benoit
Terrific
“Rackforce has been a working partner with Trillium Internet since 2004. In that time the sales team has worked with us to find the best solutions, and when necessary the tech support team have been terrific. I would highly recommend Rackforce for all server needs. ”
“RackForce support is the best. Tickets are normally answered within 5 minutes of opening them, and most of the time the issue is resolved on the first response. Thanks!”
“My compliments to your staff on providing a truly first rate service. It is refreshing to come across a company who puts such a high emphasis on providing reliability and customer satisfaction.”
“You guys should be called Rack ROCKS!!!!!!!, not RACK FORCE, I am so pleased with my VPS!I had tried 4 different companies and all were nightmares. Your servers are so stable, the monitoring system is great, the control interfaces are great, the support? What can I say? It is so refreshing because the people on the line (which do not take long to connect to) are friendly and extremely knowledgeable. The best thing is that the cost is a small fraction of what I was paying before, and I receive many more add-ons and domains. Thanks!”
“A few months ago I was hosting my server on another site, then they sent me an email, "the site is going down!!!" So I sent an email to my users and told them the bad news: "we are going down until I find a new, good server"; I searched over the internet, compared, talked, well I had 5 days to change and during, 3 days I did intensive research for the best I could find, so I ended in RackForce.
I talked to one representative live ( I was surprised to find someone, because it was very late ) he told me all the information I needed, and I decided to buy a dds200, The server migration was so fast, that I got some emails from my users asking me "when will the server be down" and of course I told them, it is already moved, no one believed me. ( all the job of moving 10 websites was done in one nite ).
Now, months after, I just upgraded to a dds300, (I love the fact that i can upgrade according to my needs) , some users are telling me, wow, what happend everything is just faster !
Since I changed to RackForce, my business has gone up, my customers are happy, I have more control over my server (I use cpanel), and the few times I have needed support, all my tickets have been resolved, not in 1 day , but in a few hours.
Now my plans are to stay here, keep growing, and hopefully keep switching plans, dds500,dds5000, until I own half of RackForce.
RackForce, helped me out of a problem, and has given me the best service so far from a webhosting site. I am very happy, thank you.”
“RackForce has significantly decreased our costs in providing reliable web site hosting and web applications to our customers. We could not be more pleased with the reliability and speed we are achieving. Our business relies on our web server and we trust RackForce with our business.
Vermilion Design Group of Springfield & Danville, Illinois ”
“I am very impressed with RackForce customer support. They are cordial, to the point and efficient. Their response time is also very good. Also the option of windows virtual private server which they provide is well designed.”
“I have been using Rackforce for over a year now and I am very satisfied with the professional support and service. I started with DSS200 then moved to DSS300 and now to DSS500 Migration was quick and trouble free. Real value for the money”
“I am very impressed with how quickly your team takes care of any problems. It is refreshing.”
David R.
No Worries
“I went with RackForce because they take care of everything. I do not have to worry about bandwidth overage charges because they include unmetered bandwidth. The technical support team is also excellent. I have submitted a few trouble tickets and always get a response back within a few minutes, and a solution shortly after that, even during the middle of the night. They have even gone the extra step and fixed things I did not even ask about. Their online Customer Service Center and focus on green technologies are also nice touches.”
“When you get to the point where you wonder what support type will be quicker, ticket vs phone, it is because service speed was reinvented by RackForce.”
“I would just like to thank the tech support at RackForce for their support with our DNS and PHP problems today - you guys did an incredible job and I truly appreciate the speed in which you can fix emergencies. As you can imagine, the need for keeping our website up and running is very important and RackForce technical support helped us get things back up in no time!”
“We are very satisfied with your servers and would like to thank you for the excellent support we have received from you. We are shifting from our old HSP to RackForce because of the good support provided to us.”
Monesh Kohli
Megrisoft Ltd.
RackForce's DDoS protection keeps us on the air
“After many DDoS attacks at another hoster we moved FDB to bomb-proof webhosting on Rackforce, who advertise that their system is well protected from DDoS attacks. Since moving FDB to Rackforce, we've been hit with DDoS attacks several more times- but we at FDB would never have known about them if Rackforce Support hadn't clued us in. Rackforce are able to divert attack traffic and move the IP of our server with just a few mouseclicks, keeping us 'on the air' seamlessly since we signed on.”
“I now have a DDS server with Rackforce.com and to be honest it is the best purchase I have ever made. Full control over my server with root access and excellent uninterrupted uptime. What more could a web host provider need?”
prompt, cordial, and comprehensible technical support staff
“I just wanted to say that I think what I like most about your service is your prompt, cordial, and comprehensible technical support staff. Almost every time I have a server problem that I can not solve, they seem to go beyond their call of duty to help me out. Their patience in dealing with the requests for help by numerous less-experienced and probably naive customers (myself included) is remarkable, especially considering the impersonal nature of communication. Not to mention they are technical experts in their field, and always have an answer for me that makes sense. So kudos, and keep up the good work.”
“Again, I got myself backed in to a corner where I needed servers quickly... and again your team is able to save my a**.
I now have about 30 servers in your facility. There is no way that I could manage and support this many servers alone. Your team always seem to be able to give me the support I need when I need it the most. (lets not forget Shar and Doug in sales :)
I appreciate all of the support and help you guys are able to give me. It is this support that make it possible for me to deliver quality support to my customers.”
“The hosting and customer support service I receive at Rackforce is second to none. I am thrilled to be hosting with such a fine company. I consider myself an "intermediate" when it comes to server-side issues, which means I do have questions and issues. However, the Rackforce Support Center and the folks running it are so responsive, and so caring, and so helpful, I really cannot see myself hosting anywhere else! Hosting reliability and customer service, two things you must have to run a successful business online.Thank you Rackforce! <a href="http://www.whole-hog-blogs.com/ " target="_blank">Whole Hog Blogs </a>”
“Rackforce has many distinguished features. One of the best features is their Customer Care. I have been dealing with Rackforce for a long time and I have seen this as more than a feature it is a GREAT VALUE that exists with all of the RackForce team.
“Thank You for the great tech support. Kudos! One of the very reasons I have been with Rackforce for a number of years. ”
Sherwood Ensey
You are lucky to have such professional Teammates
“I wanted to send you a note to thank the below team members of your Technical Support Staff. Denis S.Chris RSteve KDarek GMike MChris M Iam a small-time hosting provider and retired Sr. Technology Architect from IBM. As a former 3rd level support person, I can appreciate the terms "support matrix" and "scope". While these members strictly (kindly and professionally) enforced your support matrix, each of them voluntarily provided "tips" and "answers" in their follow-up posts. These tips saved lots of time for me and your team as well as provided "education" to me since I'm not an expert in Linux. For a few years, I've created tickets regarding a possible spammer take-over of my server space. Daily, I would see messages in the mail queue that were being sent on behalf of webmaster at my domain.com Those tickets/questions were never resolved until the situation got so bad that I was sent an AUP - Spam TicketYour Teammates informed me as well as told me how they found spammers sending over 4,500 spam related emails every 10 min. My hosted domains were not available during this take-over. Your Teammates, seeing how serious this matter was with my service offering and reputation, diligently investigated and found that my CMS Product Offering had a script that was causing the problem (KTML a browser-based WYSIWYG HTML editor). They gave me tips to better monitor and manage the mail queue and web connections ( over 800 at one time, sending 4,500 emails). My product required a re-write. When put into production it solved the issue. Although there are still many spammers connecting and looking for the file (toolbar.php), they immediately disconnect and the mail queue is fine. You are lucky to have such professional Teammates.”
