RackForce hosting has been truly a great webhost. The speed and the uptime are very good, and if there is a problem the support staff responds very fast. If you looking for a place to host a website that you need up 24/7 choose RackForce. Even though I run a network of servers I keep my main site with them because if anything goes wrong on my side I know my company site is still online.
In one word, Rackforce "rocks". Their service is professional and excellent. I could say that Rackforce could be taken as a model by other hosting companies. I would recommend to companies who would like to have a stable online presence.
We moved our online voting system from another provider to the Enterprise ddsCloud this year and choosing RackForce was a terrific decision! We now have extreme redundancy, increased capacity and the greenest technology in the industry. We are also very satisfied with RackForces level of support. Thank you and keep up the good work!
Rackforce has been a working partner with Trillium Internet since 2004. In that time the sales team has worked with us to find the best solutions, and when necessary the tech support team have been terrific. I would highly recommend Rackforce for all server needs.
I don't know how you guys do what you do. You found the magic formula to give your customers speed, quality, and price. Before RackForce, I thought that was impossible. In the past, we have always managed our own hardware in an off-site colocation facility. With you guys, we get 10x the bandwidth and all the hardware support we need for about 30% less than what we paid for an empty cabinet from our old provider. Needless to say, we will be moving all of our servers to RackForce over the next few months.
The difference between hosting providers is not the machines they use, the bandwidth they offer - or even the pricing. It is in the quality of the support services they offer. When you are running a business with a hosting provider, you need support services that will keep you running 24*7. We have found that RackForce offers the most professional and capable support services available - helping us keep on online business up and running around the clock. Of course, their product is great too - but it is their great support and troubleshooting that makes us loyal RackForce customers.
I wanted to send you a note to thank the below team members of your Technical Support Staff. Denis S. Chris R Steve K Darek G Mike M Chris M Iam a small-time hosting provider and retired Sr. Technology Architect from IBM. As a former 3rd level support person, I can appreciate the terms "support matrix" and "scope". While these members strictly (kindly and professionally) enforced your support matrix, each of them voluntarily provided "tips" and "answers" in their follow-up posts. These tips saved lots of time for me and your team as well as provided "education" to me since I'm not an expert in Linux. For a few years, I've created tickets regarding a possible spammer take-over of my server space. Daily, I would see messages in the mail queue that were being sent on behalf of webmaster at my domain.com Those tickets/questions were never resolved until the situation got so bad that I was sent an AUP - Spam Ticket Your Teammates informed me as well as told me how they found spammers sending over 4,500 spam related emails every 10 min. My hosted domains were not available during this take-over. Your Teammates, seeing how serious this matter was with my service offering and reputation, diligently investigated and found that my CMS Product Offering had a script that was causing the problem (KTML a browser-based WYSIWYG HTML editor). They gave me tips to better monitor and manage the mail queue and web connections ( over 800 at one time, sending 4,500 emails). My product required a re-write. When put into production it solved the issue. Although there are still many spammers connecting and looking for the file (toolbar.php), they immediately disconnect and the mail queue is fine. You are lucky to have such professional Teammates.
After years of running my own servers and doing my own hosting, I was pleased to find Rackforce. They handle all the messy stuff like the maintenance of the server, the internet connection and I get to spend all my time on the important stuff.
I am also extremely impressed with the excellent server I have received on behalf of all the staff at RackForce. I have left doing hosting on my own and plan on staying with RackForce for a good while.
I have been using Rack Force for a very long time. I did try putting my websites with other providers to save some money but in the end none of them could compare with the reliability you get here. I work with political campaigns and it is crucial that everything is online 24/7 or else there are lots of angry people. The RackForce network is always fast & there when you need it! If you are looking for a truly reliable no fuss host choose this company.
I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.
After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.
I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.
I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.
It brings it all down to one thing for me.
My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!
Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!