The difference between hosting providers is not the machines they use, the bandwidth they offer - or even the pricing. It is in the quality of the support services they offer. When you are running a business with a hosting provider, you need support services that will keep you running 24*7. We have found that RackForce offers the most professional and capable support services available - helping us keep on online business up and running around the clock. Of course, their product is great too - but it is their great support and troubleshooting that makes us loyal RackForce customers.
I have been with Rackforce for 2 years now and I can not say enough good things about the support that is offered by them. They are always available when I need them and they are timely and accurate with their work. Finally a hosting company is doing sales and support of their products the right way.
Just wanted to take a moment an tell you how pleased I am with your server and especially the support you provide. I am extremely happy that I made the decision to switch all of our hosting account from our old provider to your company. Your servers are rock solid, your network performance and support are far beyond what my expectation were. Keep up the good work and if you need references, I would be glad to share my experiences.
RackForce has worked in partnership with us to design a solution that gives our payroll and employee management platform the performance and reliability we need to offer to our customers. Since switching to the RackForce Enterprise Cloud platform we have enjoyed rock-solid stability and consistent performance. We have been impressed with how well SQL Server performs on this virtual infrastructure. The Cisco ASA 5520 virtual firewall instance provides excellent security, was simple to configure and is easy to manage remotely. We get first-rate service from knowledgeable technicians who respond to our requests quickly and professionally through a simple-to-use online ticket solution. Overall I could not be happier with the platform and services; to me it is like having an appliance that just works when you turn it on - we do not even think about it.
I have owned a DDS200 plan for a while. I am actually taking the time to write you a little something regarding your service and support. I have to say that in my IT career, I have rarely encountered companies that were as prompt, dedicated, and knowledgeable and understanding as RackForce was to me. I know a lot of things about PCs, Windows, web design, php and all, but when I came across a Linux platform I was a bit lost and inexperienced.
After lots of help from RackForce support, and tons of research, I feel that I can solve any problems I would encounter. Sometimes, a customer only need to be directed in the right direction and guided through a process by getting a bit of coaching and advices. Well, Rackforce did it for me, and I thought I would let people know.
I find it very refreshing to finally get a company that seems to care more about the human side than the green side ($), if you know what I mean. Sure, companies need money to survive and grow, but client fidelity is something that does not come easy, and RackForce shows it well by supporting their clients in a timely, caring and effective manner, whatever size they are.
I would like to personally thank every member of the Rackforce team for the help they gave me, and also for any help coming in the future.
It brings it all down to one thing for me.
My next dedicated server later this year will still be with RackForce and probably lots of other ones too, and that is the business ($) outcome that RackForce gets back from its customer by offering a quality service, a human touch and a dedicated team!
Thanks again, RF Team! Keep up the good work, and never lose this perspective of business. IT SIMPLY WORKS!
I am very impressed with how quickly your team takes care of any problems. It is refreshing.
In one word, Rackforce "rocks". Their service is professional and excellent. I could say that Rackforce could be taken as a model by other hosting companies. I would recommend to companies who would like to have a stable online presence.
We have been with Rackforce for several years for our entire hosting business, and have found the new enterprise cloud system to be first rate. Their dedication to service and support has been excellent and the stability of the infrastructure has allowed us to grow our business.
I have been hosting with RackForce for about 6 months now and have never been happier. Their support staff is second to none. I have tried some of the other guys attempting to save a little money but after spending a day trying to get satisfactory results from their tech guys I quickly canceled the account and came back to RackForce. RackForce tech support generally replies within 45 minutes and often times fix the issue for you.